At Elite n Elegant, we strive to provide the highest quality skincare and haircare products. If you are not completely satisfied with your purchase, we are here to help!
1. Eligibility for Returns & Exchanges
- Returns or exchanges must be requested within 7 days of receiving the product.
- The product must be unused, unopened, and in its original packaging.
- Items purchased during sales, promotions, or on a discounted price are not eligible for returns.
- Customized or personalized products cannot be returned.
2. Return Process
- Contact Us: Email us at info@elitenelegant.com or WhatsApp at +923107774726 with your order details and reason for return.
- Approval: Our team will review your request and approve the return if it meets our policy.
- Return Shipment: The customer is responsible for sending the product back to us. Return shipping costs are non-refundable.
- Inspection & Refund: Once received, we will inspect the item. If approved, you will receive a store credit or exchange within 5-7 business days.
3. Damaged or Wrong Products
- If you receive a damaged, defective, or incorrect product, report it within 24 hours of delivery with pictures/videos as proof.
- We will replace the product or offer a refund if the exact item is unavailable.
4. Non-Returnable Items
- Opened or used products.
- Items damaged due to customer misuse.
- Products without original packaging or receipt.
5. Refund & Exchange Options
- Exchange for another product of equal value.
- Store credit for future purchases.
- Refunds (only applicable for incorrect or damaged items).
6. Order Cancellation
- Orders can be canceled within 12 hours of placement. Once shipped, cancellations are not allowed.
For any queries, feel free to contact our customer support team. We value your trust and aim to provide you with the best experience!
